Support
Questions, bug reports and feature ideas for any flatwound.dev app all go to one inbox. You will get a reply from a real person, usually within a few days.
To help sort things out quickly, include the app name, the app version (in Settings or the About window), your device, and its iOS, iPadOS or macOS version.
BillTrack
I bought Pro but the app still shows "Upgrade to Pro".
Open Settings in BillTrack and tap Restore Purchases, or quit and reopen the app. Make sure you're signed in with the Apple Account you used to buy Pro.
How do I cancel my subscription?
Subscriptions are managed by Apple. In BillTrack, go to Settings > Manage Subscription, or on iPhone go to Settings > [your name] > Subscriptions. Cancel at least 24 hours before your renewal date. A lifetime purchase never renews.
My bills aren't syncing between devices.
BillTrack syncs through iCloud. iCloud Sync is part of BillTrack Pro. On each device, check that:
- BillTrack Pro is active. If you bought Pro on another device, open Settings in BillTrack and tap Restore Purchases.
- iCloud Sync is on in BillTrack's Settings. After changing it, quit and reopen BillTrack.
- You are signed in to the same Apple Account.
- iCloud is turned on for BillTrack. On iPhone and iPad, go to Settings > [your name] > iCloud. On Mac, go to System Settings > [your name] > iCloud.
- The device is online. Changes can take a minute or two to appear.
If bills still don't appear, quit and reopen BillTrack on both devices, then email support.
Where is my data stored?
On your devices and in your own private iCloud account. flatwound.dev has no servers that store your bills and cannot see them.
How do I delete all my data?
Delete the bills in the app, or delete the app from every device. To remove the iCloud copy, go to Settings > [your name] > iCloud > Manage Account Storage, choose BillTrack, and delete its data.
Can I suggest a feature?
Yes. Email support@flatwound.dev with what you would like and how you would use it.
MyDay and ShutterScan
Both apps are still in development. Support answers for them will appear here when they launch.